Terms & Conditions
Smocks and frocks reserves the right to change these terms without notice at any time.
Smocks and frocks will not share your details with third parties in accordance with the the Data Protection Act 1998. Your details will only be used if we need to contact you regarding your order.
MAKING A PURCHASE
The website will guide you to make a purchase and place your order with us. You will be asked for a few details, we need to prcess this.
We accept Visa and Mastercard Payments via the Secure Stripe Payment Gateway.
Please note: items are subject to availability. If an item becomes out of stock, we will notify you as soon as possible and refund you if payment has been taken.
We guarantee your satisfaction here at smocks and frocks . We want you to be delighted with your purchase. All our items are hand packed to order and we only send out products in perfect condition.
We recommend that for your own protection you use a Signed For service and ask that you include a covering letter outlining you reasons for your dissatisfaction. If you are returning items due to damage in transit or a mistake on our part we will refund your total costs including the return postage.
For customers within the E.U. only if your reason for return is because you have changed your mind we will accept the items back but we will NOT refund the costs you incur for the return postage. In all cases items must be returned in the condition in which they were received and in their original packaging and unopened.If an item appears to be opened and out of its original packaging no refund will be given.
WE WILL NOT BE HELD LIABLE FOR DAMAGE OR LOSS OF QUALITY RESULTING FROM EXTREMES IN WEATHER, BE IT HEAT, COLD OR WATER INGRESS.
You can of course cancel your order at any time during the ordering process up until your payment has been accepted. Once payment has been accepted the order will be deemed to be a binding contract and the terms for return listed above will need to be adhered to. If you have any questions regarding any of our terms and conditions please email, write or phone us using the contact information given.